WhatsApp is one of the most popular messaging platforms globally. Integrating an AI-powered chatbot into WhatsApp can significantly improve customer support, lead capture, and client engagement.
Step 1: Choose the Right WhatsApp API Provider
You can use services like Twilio, 360dialog, or Meta’s own WhatsApp Business API. Each has pricing and technical requirements depending on your country and volume.
Step 2: Build the AI Chatbot Logic
Design your flow: What questions will it ask? How should it respond? Use tools like Dialogflow, Rasa, or custom Node.js/Python scripts.
Step 3: Set Up Webhooks
To make the bot dynamic, connect WhatsApp to your backend via webhooks. This allows you to fetch user data, check availability, or trigger alerts.
Step 4: Deploy and Monitor
Test the bot, gather logs, and improve responses. You can use analytics tools to track how users interact with your chatbot and refine its flow over time.
Use Cases
- 24/7 Customer Support
- Order Tracking & Confirmations
- Appointment Booking
- Client Onboarding and FAQs